GoSquared - Latency on Contacts & Live Chat – Incident details

All systems operational

Show current status

Latency on Contacts & Live Chat

ResolvedDegraded performance1 hour 1 minute

Affected

API

Degraded performance from 2:13 PM to 3:15 PM

Customer Data Hub

Degraded performance from 2:13 PM to 3:15 PM

Data Availability

Degraded performance from 2:13 PM to 3:15 PM

Smart Group Triggers

Degraded performance from 2:13 PM to 3:15 PM

Live Chat

Degraded performance from 2:13 PM to 3:15 PM

  • ResolvedUTC

    All services operational

  • MonitoringUTC

    We've identified the cause of the issues affecting Contacts and Live Chat and deployed a fix. Services are returning to normal.

  • InvestigatingUTC

    We're investigating increased latency and errors affecting Contacts and Live Chat messaging