Delayed data processing and API errors

Resolved

Degraded performance

Started about 5 years agoSeptember 15, 2021Lasted about 1 hourSeptember 15, 20219:1010:01 AMUTC

Affected

Data Ingestion

API

Customer Data Hub

Data Availability

Smart Group Triggers

Live Chat

Updates

Resolved
September 15, 2021 at 10:01 AMUTC
Resolved
September 15, 2021 at 10:01 AMUTC
Data processing is back to normal
Investigating
September 15, 2021 at 9:10 AMUTC
Investigating
September 15, 2021 at 9:10 AMUTC
We're investigating a delay to data being processed in Customer Data Hub and Live Chat, along with 500 errors returned by our API

GoSquared - Delayed data processing and API errors – Incident details