GoSquared - We're currently experiencing issues and are actively investigating – Incident details

All systems operational

Show current status

We're currently experiencing issues and are actively investigating

ResolvedPartial outage15 hours 57 minutes

Affected

Data Ingestion

Partial outage from 4:09 PM to 8:07 AM

API

Partial outage from 4:09 PM to 8:07 AM

Live Chat

Partial outage from 4:09 PM to 8:07 AM

  • ResolvedUTC

    All services operational

  • UpdateUTC

    Customers should now be experiencing standard performance across the GoSquared platform. Analytics, Inbox, Customer Data Hub, and Automation are all now operating as expected. Thank you for your patience while we have been working to resolve these issues. We'll be continuing to monitor the situation, and will be investigating further to improve our systems to reduce the likelihood of incidents like this happening in the future.

  • MonitoringUTC

    We have identified the issues causing today's incident. Data is currently processing with a backlog, so customers will experience delayed data in GoSquared Inbox, Customer Data Hub, and Automation until our systems catch up. We'll update again when all systems are back to normal and we're processing data in real-time again. Analytics should be working as expected for all customers.

  • IdentifiedUTC

    GoSquared is operational, but we're currently working to resolve issues affecting GoSquared Inbox, Assistant, Customer Data Hub, and Automation.

  • InvestigatingUTC

    We are currently investigating this issue.