Processing delay to data in People

Resolved

Degraded performance

Started over 6 years agoApril 27, 2020Lasted about 1 hourApril 27, 20204:375:27 PMUTC

Affected

Customer Data Hub

Data Availability

Smart Group Triggers

Live Chat

Updates

Resolved
April 27, 2020 at 5:27 PMUTC
Resolved
April 27, 2020 at 5:27 PMUTC
Data processing has returned to real-time and all services are now fully operational.
Monitoring
April 27, 2020 at 5:14 PMUTC
Monitoring
April 27, 2020 at 5:14 PMUTC
Data is currently being processed in a backlog and we're continuing to monitor closely as processing catches back up to real-time.
Identified
April 27, 2020 at 4:57 PMUTC
Identified
April 27, 2020 at 4:57 PMUTC
We've identified the cause of the delay processing data and are working towards returning everything to real-time.
Investigating
April 27, 2020 at 4:37 PMUTC
Investigating
April 27, 2020 at 4:37 PMUTC
We're currently investigating a slight performance degradation causing a delay for data being processed in People and Live Chat

GoSquared - Processing delay to data in People – Incident details