GoSquared - Delays to data processing in People and Live Chat – Incident details

All systems operational

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Delays to data processing in People and Live Chat

ResolvedDegraded performance34 minutes

Affected

Customer Data Hub

Degraded performance from 1:00 PM to 1:35 PM

Data Availability

Degraded performance from 1:00 PM to 1:35 PM

Live Chat

Degraded performance from 1:00 PM to 1:35 PM

  • ResolvedUTC

    Data in People and Live Chat is now back to real-time and all services operating normally.

  • MonitoringUTC

    We've identified the cause of the data delays in People and Live Chat and systems are processing the backlog, catching up to real-time

  • InvestigatingUTC

    We're currently investigating an issue causing delays to data appearing in People and Live Chat