Delay to data processing in

Resolved

Degraded performance

Started almost 6 years agoNovember 25, 2020Lasted about 3 hoursNovember 25, 20204:036:57 PMUTC

Affected

Customer Data Hub

Data Availability

Live Chat

Updates

Resolved
November 25, 2020 at 6:57 PMUTC
Resolved
November 25, 2020 at 6:57 PMUTC
Data processing is now back to real-time and all services are operating as normal. We'll continue to monitor for any further issues.
Monitoring
November 25, 2020 at 6:23 PMUTC
Monitoring
November 25, 2020 at 6:23 PMUTC
Data is still processing with a delay, and is gradually catching up to real-time.
Identified
November 25, 2020 at 4:23 PMUTC
Identified
November 25, 2020 at 4:23 PMUTC
We've identified the cause of the delay to data processing and are working to address the issue
Investigating
November 25, 2020 at 4:03 PMUTC
Investigating
November 25, 2020 at 4:03 PMUTC
We're currently investigating a delay to data processing for Live Chat and Customer Data Hub

GoSquared - Delay to data processing in – Incident details