Delays to data processing in People and Live Chat

Resolved

Degraded performance

Started about 7 years agoLasted 35 minutes

Affected

Customer Data Hub

Data Availability

Live Chat

Updates

Resolved
October 17, 2018 at 1:35 PM
Resolved
October 17, 2018 at 1:35 PM
Data in People and Live Chat is now back to real-time and all services operating normally.
Monitoring
October 17, 2018 at 1:23 PM
Monitoring
October 17, 2018 at 1:23 PM
We've identified the cause of the data delays in People and Live Chat and systems are processing the backlog, catching up to real-time
Investigating
October 17, 2018 at 1:00 PM
Investigating
October 17, 2018 at 1:00 PM
We're currently investigating an issue causing delays to data appearing in People and Live Chat

GoSquared - Delays to data processing in People and Live Chat – Incident details