GoSquared - Delays to data processing in People and Live Chat – Incident details

All systems operational

Delays to data processing in People and Live Chat

Resolved
Degraded performance
Started almost 8 years agoLasted 35 minutes

Affected

Customer Data Hub

Degraded performance from 1:00 PM to 1:35 PM

Data Availability

Degraded performance from 1:00 PM to 1:35 PM

Live Chat

Degraded performance from 1:00 PM to 1:35 PM

Updates
  • Resolved
    UTC
    Resolved

    Data in People and Live Chat is now back to real-time and all services operating normally.

  • Monitoring
    UTC
    Monitoring

    We've identified the cause of the data delays in People and Live Chat and systems are processing the backlog, catching up to real-time

  • Investigating
    UTC
    Investigating

    We're currently investigating an issue causing delays to data appearing in People and Live Chat