People Analytics data is delayed

Resolved

Degraded performance

Started almost 10 years agoOctober 21, 2016Lasted about 2 hoursOctober 21, 201612:102:30 PMUTC

Updates

Resolved
October 21, 2016 at 2:30 PMUTC
Resolved
October 21, 2016 at 2:30 PMUTC
Service has resumed normal operation.
Update
October 21, 2016 at 2:00 PMUTC
Update
October 21, 2016 at 2:00 PMUTC
People Analytics is back running with latest incoming data. We will re-enable webhooks shortly.
Update
October 21, 2016 at 1:42 PMUTC
Update
October 21, 2016 at 1:42 PMUTC
People data is back to real-time and Chat is fully available. We're investigating a few more factors before re-enabling Smart Group triggers and webhooks.
Monitoring
October 21, 2016 at 1:14 PMUTC
Monitoring
October 21, 2016 at 1:14 PMUTC
Data has started processing again and will gradually get through the backlog. Webhooks remain paused.
Update
October 21, 2016 at 1:02 PMUTC
Update
October 21, 2016 at 1:02 PMUTC
Data in People Analytics and Chat is still delayed behind real-time while our service provider is experiencing issues. We're continuing to monitor closely and are exploring options to mitigate these issues.
Investigating
October 21, 2016 at 12:10 PMUTC
Investigating
October 21, 2016 at 12:10 PMUTC
Due to problems with underlying infrastructure, People Analytics is no longer processing data at real-time. Data will queue up until we are able to resume normal processing. Webhooks triggered by Smart Group Enters/Exits are also currently paused.

GoSquared - People Analytics data is delayed – Incident details