GoSquared - Notice history

All systems operational

Website - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2021
Sep 2021
Oct 2021

Data Ingestion - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 99.75%

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Aug 2021
Sep 2021
Oct 2021

API - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 99.75%

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Aug 2021
Sep 2021
Oct 2021
100% - uptime

Now Dashboard - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 99.75%

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Aug 2021
Sep 2021
Oct 2021

Ecommerce Dashboard - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 99.75%

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Aug 2021
Sep 2021
Oct 2021

Trends Dashboard - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 99.75%

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Aug 2021
Sep 2021
Oct 2021

Email Reports - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 99.75%

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Aug 2021
Sep 2021
Oct 2021

GoSquared Account Area - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 99.75%

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Aug 2021
Sep 2021
Oct 2021
100% - uptime

Data Availability - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 99.75%

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Aug 2021
Sep 2021
Oct 2021

Smart Group Triggers - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 99.75%

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Aug 2021
Sep 2021
Oct 2021

Live Chat - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 99.75%

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Aug 2021
Sep 2021
Oct 2021
100% - uptime

Email Delivery - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 99.75%

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Aug 2021
Sep 2021
Oct 2021

Notice history

Oct 2021

Issues affecting tracking, chat and GoSquared accounts
  • Resolved
    Resolved

    All services operational

  • Monitoring
    Monitoring

    We're continuing to monitor as all reported data returns to normal.

  • Identified
    Identified

    We've identified the cause of interruption to GoSquared services. Most areas of GoSquared are now back online. Concurrents numbers in the Now dashboard may show an unexpected drop but are returning to normal

  • Investigating
    Investigating

    We're currently investigating an interruption to GoSquared tracking, live chat, and access to GoSquared accounts

Sep 2021

Errors affecting billing
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Our payment provider is experiencing issues causing errors in the GoSquared billing system. Some users may experience an error message when upgrading or modifying their GoSquared subscription. If you're having any issues with your GoSquared account, please get in touch!

Delayed data processing and API errors
  • Resolved
    Resolved

    Data processing is back to normal

  • Investigating
    Investigating

    We're investigating a delay to data being processed in Customer Data Hub and Live Chat, along with 500 errors returned by our API

Data delay in Chat, Automation and Customer Data Hub
  • Resolved
    Resolved

    Data processing is now back to real-time.

  • Monitoring
    Monitoring

    We've addressed the cause of the data delay and process is returning to normal

  • Investigating
    Investigating

    We're investigating a delay to data being processed in Live Chat, Automation, and Customer Data Hub.

Aug 2021

No notices reported this month

Aug 2021 to Oct 2021

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