GoSquared - Notice history

All systems operational

Website - Operational

100% - uptime
Oct 2016 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2016
Nov 2016
Dec 2016

Data Ingestion - Operational

100% - uptime
Oct 2016 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2016
Nov 2016
Dec 2016

API - Operational

100% - uptime
Oct 2016 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2016
Nov 2016
Dec 2016
100% - uptime

Now Dashboard - Operational

100% - uptime
Oct 2016 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2016
Nov 2016
Dec 2016

Ecommerce Dashboard - Operational

100% - uptime
Oct 2016 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2016
Nov 2016
Dec 2016

Trends Dashboard - Operational

100% - uptime
Oct 2016 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2016
Nov 2016
Dec 2016

Email Reports - Operational

100% - uptime
Oct 2016 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2016
Nov 2016
Dec 2016

GoSquared Account Area - Operational

100% - uptime
Oct 2016 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2016
Nov 2016
Dec 2016
100% - uptime

Data Availability - Operational

100% - uptime
Oct 2016 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2016
Nov 2016
Dec 2016

Smart Group Triggers - Operational

100% - uptime
Oct 2016 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2016
Nov 2016
Dec 2016

Live Chat - Operational

100% - uptime
Oct 2016 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2016
Nov 2016
Dec 2016
100% - uptime

Email Delivery - Operational

100% - uptime
Oct 2016 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2016
Nov 2016
Dec 2016

Notice history

Dec 2016

Incorrect drop in reported traffic levels for some sites
  • Resolved
    Resolved

    All services operational.

  • Monitoring
    Monitoring

    The sites affected by traffic level drop are returning to normal levels. We're continuing to keep an eye on things.

  • Investigating
    Investigating

    A small number of sites may be seeing an incorrect drop in reported traffic levels. We're currently investigating

Delayed data in People
  • Resolved
    Resolved

    All services operational.

  • Identified
    Identified

    We've identified the cause for data delay in People and have deployed a fix. Data is currently processing a backlog and catching up to real-time

  • Investigating
    Investigating

    We're investigating delays to data being processed by People.

Nov 2016

Chat temporarily unavailable
  • Resolved
    Resolved

    Live Chat is operating normally

  • Identified
    Identified

    We've identified the issues affecting Live Chat and are rolling out a fix now

  • Investigating
    Investigating

    Live Chat is currently experiencing issues. We're investigating what's up now

Oct 2016

Third party data unavailable
  • Resolved
    Resolved

    Third party services appear to be working normally again.

  • Monitoring
    Monitoring

    Similar to issues earlier today, data from some third parties (twitter data in Now, some incoming data from integrations) seems to be affected by an ongoing global DNS outage. We're continuing to monitor the situation closely. Currently no other GoSquared services are affected.

People Analytics data is delayed
  • Resolved
    Resolved

    Service has resumed normal operation.

  • Update
    Update

    People Analytics is back running with latest incoming data. We will re-enable webhooks shortly.

  • Update
    Update

    People data is back to real-time and Chat is fully available. We're investigating a few more factors before re-enabling Smart Group triggers and webhooks.

  • Monitoring
    Monitoring

    Data has started processing again and will gradually get through the backlog. Webhooks remain paused.

  • Update
    Update

    Data in People Analytics and Chat is still delayed behind real-time while our service provider is experiencing issues. We're continuing to monitor closely and are exploring options to mitigate these issues.

  • Investigating
    Investigating

    Due to problems with underlying infrastructure, People Analytics is no longer processing data at real-time. Data will queue up until we are able to resume normal processing. Webhooks triggered by Smart Group Enters/Exits are also currently paused.

Service provider issues
  • Resolved
    Resolved

    Our service provider's issues appear to be resolved. We're marking this incident as resolved but will keep an eye on things going forward.

  • Update
    Update

    Our service provider appears to have resolve the underlying issues and all services affected by this issue are returning to normal. We're continuing to monitor closely while People and Chat data returns to real-time.

  • Update
    Update

    Twitter data and concurrents timeline in the Now dashboard are currently unavailable because of our service provider issues. Additionally data from third-party integrations may also be impacted. We're continuing to monitor the situation closely.

  • Monitoring
    Monitoring

    All GoSquared services currently functioning as expected.

Delayed People and Live Chat data
  • Resolved
    Resolved

    Data is continuing to operate normally. All system reporting OK.

  • Monitoring
    Monitoring

    Data is back to real time and we are keeping a close eye on things to keep it that way.

  • Identified
    Identified

    We have identified the cause of the problem and have deployed a fix which will bring people and live chat data back up to real time. We will continue to monitor the problem.

  • Investigating
    Investigating

    New data in People and messages Live Chat are currently being delayed. We are investigating the situation and will update here as we have more information.

Delays to data in People and Chat
  • Resolved
    Resolved

    People data is back to real-time. We'll keep an eye on it in case of further issues. All services reporting OK.

  • Update
    Update

    People data is taking longer to catch up to real-time than expected. We're continuing to monitor closely while things return to normal.

  • Identified
    Identified

    Data in People is currently delayed behind real-time. This may also be affecting some parts of Live Chat. Smart Group triggers are similarly affected. We're currently working to bring everything back up to real-time.

Oct 2016 to Dec 2016

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