GoSquared - Issue affecting contacts and messaging – Incident details

All systems operational

Issue affecting contacts and messaging

Resolved
Partial outage
Started almost 2 years agoLasted about 2 hours

Affected

Data Ingestion

Operational from 1:54 PM to 1:54 PM, Partial outage from 1:54 PM to 3:56 PM

Customer Data Hub

Operational from 1:54 PM to 1:54 PM, Partial outage from 1:54 PM to 3:56 PM

Data Availability

Operational from 1:54 PM to 1:54 PM, Partial outage from 1:54 PM to 3:56 PM

Smart Group Triggers

Operational from 1:54 PM to 1:54 PM, Partial outage from 1:54 PM to 3:56 PM

Live Chat

Operational from 1:54 PM to 1:54 PM, Partial outage from 1:54 PM to 3:56 PM

Automation

Operational from 1:54 PM to 1:54 PM, Partial outage from 1:54 PM to 3:56 PM

Updates
  • Resolved
    UTC
    Resolved

    We're pleased to report all systems are now operational and back to normal. We will continue to monitor all services to ensure continued reliable operation.

  • Monitoring
    UTC
    Monitoring

    We have completed restoration of data and we are currently monitoring services as we return to normal.

  • Update
    UTC
    Update

    We are recovering contact data and monitoring the situation. Automations and messaging functionality are currently unavailable while we complete the recovery process.

  • Identified
    UTC
    Identified

    We have identified the issues causing contact data to be unavailable and we are working towards restoring access and recovering data. We will continue to update as we have more information.

  • Investigating
    UTC
    Investigating

    We're currently investigating an issue affecting multiple areas of the platform including Contacts, and our messaging features. We're working rapidly to understand the issue and will report further updates as we have them.