GoSquared - Issue affecting contacts and messaging – Incident details

All systems operational

Show current status

Issue affecting contacts and messaging

ResolvedPartial outage2 hours 1 minute

Affected

Data Ingestion

Partial outage from 1:54 PM to 3:56 PM

Live Chat

Partial outage from 1:54 PM to 3:56 PM

  • ResolvedUTC

    We're pleased to report all systems are now operational and back to normal. We will continue to monitor all services to ensure continued reliable operation.

  • MonitoringUTC

    We have completed restoration of data and we are currently monitoring services as we return to normal.

  • UpdateUTC

    We are recovering contact data and monitoring the situation. Automations and messaging functionality are currently unavailable while we complete the recovery process.

  • IdentifiedUTC

    We have identified the issues causing contact data to be unavailable and we are working towards restoring access and recovering data. We will continue to update as we have more information.

  • InvestigatingUTC

    We're currently investigating an issue affecting multiple areas of the platform including Contacts, and our messaging features. We're working rapidly to understand the issue and will report further updates as we have them.