Delayed People and Live Chat data

Resolved

Degraded performance

Started almost 10 years agoOctober 20, 2016Lasted about 3 hoursOctober 20, 20161:274:14 PMUTC

Updates

Resolved
October 20, 2016 at 4:14 PMUTC
Resolved
October 20, 2016 at 4:14 PMUTC
Data is continuing to operate normally. All system reporting OK.
Monitoring
October 20, 2016 at 2:22 PMUTC
Monitoring
October 20, 2016 at 2:22 PMUTC
Data is back to real time and we are keeping a close eye on things to keep it that way.
Identified
October 20, 2016 at 1:46 PMUTC
Identified
October 20, 2016 at 1:46 PMUTC
We have identified the cause of the problem and have deployed a fix which will bring people and live chat data back up to real time. We will continue to monitor the problem.
Investigating
October 20, 2016 at 1:27 PMUTC
Investigating
October 20, 2016 at 1:27 PMUTC
New data in People and messages Live Chat are currently being delayed. We are investigating the situation and will update here as we have more information.

GoSquared - Delayed People and Live Chat data – Incident details