Delayed People and Live Chat data

Resolved

Degraded performance

Started over 8 years agoLasted about 3 hours

Updates

Resolved
October 20, 2016 at 4:14 PM
Resolved
October 20, 2016 at 4:14 PM
Data is continuing to operate normally. All system reporting OK.
Monitoring
October 20, 2016 at 2:22 PM
Monitoring
October 20, 2016 at 2:22 PM
Data is back to real time and we are keeping a close eye on things to keep it that way.
Identified
October 20, 2016 at 1:46 PM
Identified
October 20, 2016 at 1:46 PM
We have identified the cause of the problem and have deployed a fix which will bring people and live chat data back up to real time. We will continue to monitor the problem.
Investigating
October 20, 2016 at 1:27 PM
Investigating
October 20, 2016 at 1:27 PM
New data in People and messages Live Chat are currently being delayed. We are investigating the situation and will update here as we have more information.

GoSquared - Delayed People and Live Chat data – Incident details