People and Chat are back online

Resolved

Degraded performance

Started almost 10 years agoAugust 23, 2016Lasted about 6 hoursAugust 23, 20163:058:53 PMUTC

Updates

Resolved
August 23, 2016 at 8:53 PMUTC
Resolved
August 23, 2016 at 8:53 PMUTC
Services operating normally.
Update
August 23, 2016 at 6:03 PMUTC
Update
August 23, 2016 at 6:03 PMUTC
All services are back online. We're continuing to keep a close eye on things.
Monitoring
August 23, 2016 at 5:46 PMUTC
Monitoring
August 23, 2016 at 5:46 PMUTC
Chat is now available and People data has caught up with real-time. We're currently looking into delayed smart group triggers.
Update
August 23, 2016 at 4:46 PMUTC
Update
August 23, 2016 at 4:46 PMUTC
People data is available again and processing with a delay. Smart Group triggers are still delayed while the data catches up.
Identified
August 23, 2016 at 4:11 PMUTC
Identified
August 23, 2016 at 4:11 PMUTC
We've identified the issues affecting People and Chat and are working to bring all systems back online
Update
August 23, 2016 at 3:40 PMUTC
Update
August 23, 2016 at 3:40 PMUTC
To avoid missing messages we have turned chat off whilst we diagnose the problem. Smart Group triggers are also delayed.
Update
August 23, 2016 at 3:17 PMUTC
Update
August 23, 2016 at 3:17 PMUTC
We're also investigating elevated error rates and latency to People data
Investigating
August 23, 2016 at 3:05 PMUTC
Investigating
August 23, 2016 at 3:05 PMUTC
Smart group triggers are currently experiencing delays while we investigate elevated error rate.

GoSquared - People and Chat are back online – Incident details