GoSquared - Notice history

All systems operational

Website - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Data Ingestion - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

API - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020
100% - uptime

Now Dashboard - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Ecommerce Dashboard - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Trends Dashboard - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Email Reports - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

GoSquared Account Area - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020
100% - uptime

Data Availability - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 99.91%

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Sep 2020
Oct 2020
Nov 2020

Smart Group Triggers - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 99.91%

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Sep 2020
Oct 2020
Nov 2020

Live Chat - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 99.91%

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Sep 2020
Oct 2020
Nov 2020
100% - uptime

Email Delivery - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Notice history

Nov 2020

Delay to data processing in
  • Resolved
    Resolved

    Data processing is now back to real-time and all services are operating as normal. We'll continue to monitor for any further issues.

  • Monitoring
    Monitoring

    Data is still processing with a delay, and is gradually catching up to real-time.

  • Identified
    Identified

    We've identified the cause of the delay to data processing and are working to address the issue

  • Investigating
    Investigating

    We're currently investigating a delay to data processing for Live Chat and Customer Data Hub

Issues with Live Chat, Automation, and Customer Data Hub
  • Resolved
    Resolved

    We have addressed the issues affecting availability of Live Chat and Automation. All services operational.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We're currently investigating an incident that appears to be impacting multiple services including Live Chat, Automation, and Customer Data Hub. We will follow up as soon as we have more information to share.

Oct 2020

Delay processing data in Customer Data Hub
  • Resolved
    Resolved

    Data processing is now back to real time. All systems operational

  • Monitoring
    Monitoring

    A fix has been deployed and delayed data is being processed. We're continuing to monitor as processing catches up to real-time.

  • Identified
    Identified

    We've identified the cause of the processing delay and are preparing a fix.

  • Investigating
    Investigating

    We're currently investigating a delay in processing data in Customer Data Hub. This may cause Automated Messages and Sequences to be temporarily delayed.

Sep 2020

No notices reported this month

Sep 2020 to Nov 2020

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