GoSquared - Notice history

All services are operating normally

Inbox and Live Chat are now available. We are monitoring the situation to ensure performance is back to normal for all customers.

GoSquared Inbox is currently unavailable for some customers – we're currently investigating the cause of this, and will update as soon as we can.

All services operational

Customers should now be experiencing standard performance across the GoSquared platform. Analytics, Inbox, Customer Data Hub, and Automation are all now operating as expected. Thank you for your patience while we have been working to resolve these issues. We'll be continuing to monitor the situation, and will be investigating further to improve our systems to reduce the likelihood of incidents like this happening in the future.

We have identified the issues causing today's incident. Data is currently processing with a backlog, so customers will experience delayed data in GoSquared Inbox, Customer Data Hub, and Automation until our systems catch up. We'll update again when all systems are back to normal and we're processing data in real-time again. Analytics should be working as expected for all customers.

GoSquared is operational, but we're currently working to resolve issues affecting GoSquared Inbox, Assistant, Customer Data Hub, and Automation.

Data processing has returned to real-time and all services are now fully operational.

Data is currently being processed in a backlog and we're continuing to monitor closely as processing catches back up to real-time.

We've identified the cause of the delay processing data and are working towards returning everything to real-time.