GoSquared - Notice history

Live Chat is operating normally

We've identified the issues affecting Live Chat and are rolling out a fix now

Third party services appear to be working normally again.

Service has resumed normal operation.

People Analytics is back running with latest incoming data. We will re-enable webhooks shortly.

People data is back to real-time and Chat is fully available. We're investigating a few more factors before re-enabling Smart Group triggers and webhooks.

Data has started processing again and will gradually get through the backlog. Webhooks remain paused.

Data in People Analytics and Chat is still delayed behind real-time while our service provider is experiencing issues. We're continuing to monitor closely and are exploring options to mitigate these issues.

Our service provider's issues appear to be resolved. We're marking this incident as resolved but will keep an eye on things going forward.

Our service provider appears to have resolve the underlying issues and all services affected by this issue are returning to normal. We're continuing to monitor closely while People and Chat data returns to real-time.

Twitter data and concurrents timeline in the Now dashboard are currently unavailable because of our service provider issues. Additionally data from third-party integrations may also be impacted. We're continuing to monitor the situation closely.

Data is continuing to operate normally. All system reporting OK.

Data is back to real time and we are keeping a close eye on things to keep it that way.

We have identified the cause of the problem and have deployed a fix which will bring people and live chat data back up to real time. We will continue to monitor the problem.

People data is back to real-time. We'll keep an eye on it in case of further issues. All services reporting OK.

People data is taking longer to catch up to real-time than expected. We're continuing to monitor closely while things return to normal.

All services are operational.

The issues caused by our infrastructure provider appear to be resolved and all services are operational. We're continuing to monitor closely.

The issues caused by our infrastructure provider appear to be resolved and all services are operational. We're continuing to monitor closely.

After monitoring tracking for the afternoon all reported traffic levels have been operating as normal.

We have identified the cause of the dropped traffic. Reported traffic levels are returning to normal.

The issue has been identified and a fix is being implemented.

All services are now operational. People is now back up to real-time and Smart Group Triggers are running again.

Real-time tracking is returning to normal. People Analytics data is delayed and Triggers are paused.

Our tracking infrastructure is back to normal and we are monitoring closely with increased capacity.

Due to an unexpected sharp increase in traffic, part of our tracking infrastructure has gone offline and we are working to bring it back up as soon as possible.